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Color Set
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66,489 Verificado Comentarios de clientes |
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Color changeIt is not the color I wanted. I put in a color change and didn’t receive the color change this order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
To dark colorIt was supposed to be blonder but it was still a dark color. I really don’t like it and after a couple of washes the grey is back on top again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right toneThe colour was wishy washy, more pink than copper mahogany. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSacha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you will love your new hair color! Please let us know if there is anything else we can do to help! |
Not the colour I asked for!!I said I wanted an ash shade dark blonde. This has made my hair lighter and turned it orange and green at the same time!! I am so disappointed and am going to have to buy a brown dye from the supermarket to fix it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren A. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Needs better grey coverageNeeds better grey coverage ...my grey hair still came thru after coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ConsistencyI like your product very much and having the choice to customize the color is great. My problem is the consistency. I can't put it on using the bottle method, it is too thick and does not come out of the bottle. So I have to brush it on, which is very hard, if you do it yourself, because you cannot do the back. Any suggestions. Thank You Elizabeth Connolly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color consistency did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HorribleMy hair is ruined it's supposed to be blonde I ordered to touch up my roots now my hair is blue-gray I'm so sick over it! Don't order light ash blonde it's actually blue gray! I don't even want them to send color to fix . I don't trust it there's some color blind people making these orders not professionals,! 😭😭😭😭😭😭 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not perfect, but very easy to doThe color for my roots and for my ends came out almost incongruous to the rest of my hair. Hopefully, a second dye in a few weeks will solve that issue. However, my hair still looks shiny and healthy and I'm happy with how easy the process was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMorgan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
this did not cover my greyI have white and grey hair. I left this on for 30 minutes per the instructions and when I washed it out I still had grey roots! The color on the rest of the hair was good, but I color my hair specifically to cover my greys :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color wasnt right.Too much ash. My hair had a taupe look to it, rather than rich brown w/ warmth from gold. I also naturally have red hilights and my hair grabs red, so I don't think I would want any added ever so slightly, but definitely no ash. To my knowledge, unless my colorists did not tell me the truth, have ever put ash in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |