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Color Set
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66,516 Verificado Comentarios de clientes |
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Very expensiveThe first color treatment was $11.00. The next color treatment was 27,00+. At this time, this is not affordable to the average retiree on a monthly schedule. Please cancel my order. This is my public request. Susan Kaneshiro 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re so sorry to hear that you were disappointed by the cost of your Made For You custom hair color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
...I got the medium blonde ash, my hair is now dark grey/black and my roots are so orange I cannot fix them, very unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJade M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleTerrible. I am notifying my credit card company not to charge to you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ok for the priceLoved the packaging. Color turn out was close to what I was expecting. Grey coverage was not very good. I dont feel like it gave me full coverage as I still had a lot of grey after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBillie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not worth the moneyDidn't even last 48 hrs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
2 different shades for roots and ends?My hair is pretty much one color of dark brown all over with some natural undertone of red. I ordered dark brown color dye and specified my hair was long. i received two bottles of dye. one was marked dark brown and the other was marked golden. the instructions where to use the dark brown on my roots and the golden on my ends. i was very hesitant and confuised as to why did i receve golden in the fisrt place. I wa sso desperate to dye my hair and my grey's were out of control that i went ahead and just didi it. after drying i noticed the roots were a very dark brown and ends were light brown. its not horrible and super noticble , and I'm not sure what went wrong if i ordered wronf or there wa smiscommunication? I am curently waitting for a color specialist to call me and discuss. I will try one more order and then decidie if I will continue. I would like to add that the priduct itself seems very good and the smell of shampoo and conditioner sample pack it comes with is very nice! I was disappoibnted with the box it came in. I read a review that one customer received a very nice package box. mine was just an ordianry shipping box. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJasmine F. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
What happenedTurned my hair black. Was looking for a dark ash blonde. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
outcomeHello, I am very disappointed with the outcome. I followed instructions and had previously indicated I needed gray coverage. I also have very fine hair so I have to wait to re-dye it. I am discontinuing the ongoing orders I had signed up for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLourdes - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I hate the colorIt was so Dark cant hardly see any Copper! It’s ugly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not enough and awful colorThere was not enough product to cover my whole hair and my dark warm brown was a jet black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |