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Color Set
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66,516 Verificado Comentarios de clientes |
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La coloration ne correspond pas à ma demandeJe suis déçue du résultat. Une catastrophe lorsque j'ai rincé mes cheveux qui viraient à une couleur acajou. Le pire est qu'on m'envoie une autre coloration sans rien demander 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNassera Lilas M. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
DéçuJ avais commander un noir bleuté j ai l équivalent d un brun foncé avec encore des reflets de mes cheveux avant couleurs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEve T. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'ait pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Farbe ist gutDie Farbe ist gut zu verarbeiten, das Farbergebnis ist git, aber der Geruch ist leider seh intensiv und unangenehm 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina A. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Leider nicht das gewünschte ErgebnisDer Rotstich in meinen Haaren ist immer noch verhanden und meine Haare fühlten sich nach dem färben sehr trocken und strohig an. Schade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I really really wanted to like thisI colored my hair. I was excited by the color boost we had added. I modified to focus on roots and pull through at the end. Color did not cover my grey! Well it did first week until washed twice. Grey's held burgundy color so was more like a highlight. But tonight 8 days post color, EVERY silver strand is visible. Guess I need to call my hairdresser. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Gray showingLike color....but after only 2 weeks gray roots are showing by temples and color fading. Perhaps did not leave on long enough. Will try again plus will use your weekly conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Ugh, horridMy hair looks awful, waaaaay too dark, the end have a green tinge 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not match my color and left hair two tonesAfter following the directions this color left my roots very bronzed and warm toned and when I put the second bottle on it tinted my ends a lot warmer than they were. Told stylist that my hair runs warm and to give me a darker color but they said I needed this after submitting a picture. I explained this happened in the salon and they had to redo my hair but they still insisted so all in all not happy. It also didn’t cover my grays as well As it should have. I liberally applied the dye to my roots. I was going for a dark ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTaylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Three colour hairI had grey roots when my hairdresser daughter applied my colour. It came out a lovely dark brown colour. One wash later my roots are a gingery colour with chunks of grey. Very disappointed. Will have to visit a salon before my daughter's funeral next week as it looks embarrassing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It’s okIt’s ok but the cost is knot that good. So far this stuff hasn’t lasted any longer than store bought dye so I’m done with this high price stuff. Now all I have to figure out is how to stop it from coming to my house and me getting charged for it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |