|
Custom Color Set
|
66,489 Verified Client Reviews |
|
Sort by: |
|
I wouldn't use the shampoo and conditioner includedThe color isn't so bad, but the shampoo and conditioner left a tacky feeling in my hair which left it in clumps and very hard to style. I had to wash it again the next day. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMariella - We’re sorry that you were unsatisfied with our products and that they left your hair feeling tacky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
You didn't get my hair color at all!My hair is DARK brown with white around the face. This color is unusable. Also, I had no idea I signed up for auto re-order--what a scam. No more for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsR.M. - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Misleading Coloring ContentsLove the product, hate the customer service and misleading website. Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included with the order for all the price points. So I sent in a support ticket and didn't hear anything back for 2 weeks, so I put in another and got an email back saying that the coloring kit doesn't include the application brush. I sent them a picture of their website showing that it "includes all the tools you need" (which includes the application brush) and they said that is only with your first order, well it doesn't indicate that on their website. So, instead of dealing with a misleading website and subpar customer service, I am canceling my subscription. If this is how they handle a $1.25 application brush I don't want to see how they handle a mistake in hair color! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No longer happy with colorNo longer happy with gray coverage or with the length of time color stays 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKellyann - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the product just hard for it to cover my greyProduct is great but still hard time getting it to cover my grey 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPeggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not quite my color.The color wasn't quite my normal shade. I wear more of a light ash blonde. I believe it will be fine once we get my color correct. 0 of 0 people found this review helpful. Did you? |
|
Color didn't takeI used a clarifying shampoo before drying my hair and applying my color. It may be because I am on a lot of medications. I am going to cancel the next shipment and try again when I am not on so many! 0 of 0 people found this review helpful. Did you? |
|
my last colourI am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon! |
Great color/bad applicationThis is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
AmountI loved the color just wasn't enough. I have a lot of hair. I was only able to add it to the top half of my hair. I'm not going to pay $40 for 2 bottles. I'd rather go to Sally's Beauty Supply and create my own. Thanks though. 0 of 0 people found this review helpful. Did you? |