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Color Set
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66,489 Verificado Comentarios de clientes |
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Didn’t cover the grayThis time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time. I’m disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Longtime customer Dont like the new formulaI have been using eSalon for several years,but now unsure how to proceed with this product. I am unsure about the new formula which was in my last shipment. I found the new "foam" formula a little difficult to work with. I tried another foam brand in the past and while it doesnt drip, it seems like it's harder to get it evenly spread on the roots. But my main concern with the new formula is the quality of the haircolor. This new formula left the roots lighter than usual and a bit lighter than the rest of my hair which has Never happened to me before. I have experienced a little more gray since last year and had the color adjusted by emailing eSalon colorist over a year ago. The adjustment was working out well until this new formula. I had to use the Camo Mist to help even the color. I also noticed that my scalp was a little irritated and overall this formula did not seem to last as long as before with the old formula. It's too expensive to order/color more often, so I waited for this next regular schedule shipment (also because I have mixed feelings on how to proceed) Prior to this I was disappointed that the bottles seemed to be of lower quality and had to contact customer service about that. I hope this new formula isn't another way to cut costs. The price to qualify for free shipping of eSalon haircolor has gone up, and quality seems to be going down. Before this I believe eSalon to be the best hair color, but now I am so disappointed and worried I might need to look for another brand. I noticed on other reviews that the new formula doesn't seem to be working (covering/lasting) well for those with some gray.For now mine is still minor grays, but Is the old formula going to be available, or is this new one the only choice now? I hate to leave, but not sure whether this is the best haircolor product for me. Willing to give another chance in hope of it being a matter of a change to the instructions or color. Just dont know what to do now 144 de 182 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katherine, Thank you for being such a loyal eSalon Client, your feedback is invaluable to us. We really appreciate you reaching out to let us know about your color results, not to worry, your Personal Colorist to the rescue! As a long time customer, you know that this isn't typical of eSalon color, and we want to work with you to make sure your color is exactly what you dreamed of! Our new enhanced cream formula is designed to be easy to apply and rinse out, while still giving the same amazing color results you are used to. The best part of your custom color is that we have the ability to make adjustments and get your color just right, so your Personal Colorist has adjusted your next order to be sure you see that same grey coverage and color you are used to. As always, your order is 100% covered by our Color Happiness Guarantee and we are here to make sure you are satisfied with your end result. Keep an eye on your inbox, we emailed you as well. Please let us know if there is anything else we can help with, thanks again for sharing your thoughts! |
moyenJe préfère les colorants sans ammoniaque et là c'est vraiment trop fort. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci ! |
Greys not fully covered.The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still get grey streaksI till get grey streaks even though I am following the instructions. I love the color, but not the streaking 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
Not the colour I orderedI ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but doesnt stickLove how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark, I have requested a lighter shade with NO response.I have requested a lighter shade with no response. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorI am still not happy with the color of the product. I feel it still needs to be lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dark red/brownI love the color but the developer was the wrong consistency 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |