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Color Set
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66,489 Verificado Comentarios de clientes |
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HORRIBLEI rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product was openI did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you. |
Horrible to work withIt took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Un-happy hair(color)!I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Color is great, but damaged hair.I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Pretty GoodI've only used it once, and the color is not quite right so I've asked for one shade lighter. It's very close though. I like the fact that there is more product versus what the box colors include, because I have long hair. I'll review again once I try the new color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Shortest coverage for grays...ever!Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Are those greysAfter applying the very strong smelling product my eyes burned and I still have greys :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelia - We’re sorry your recent order didn’t provide the coverage you expected. We would love to send you a free reformulated color for better gray coverage, per our Satisfaction Guarantee. We recommend applying this in a well-ventilated area to ensure you feel comfortable. We look forward to delivering results that will delight you! |
ColorI like the Color, it is not what I expected, because I wanted a color that match my natural color. The only thing is that it doesn't color my grey hair very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelena - We’re sorry your recent order didn’t provide the coverage and color you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your complimentary reformulation accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the results you’re looking for. |
hair colorHair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |