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Color Set
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66,489 Verificado Comentarios de clientes |
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Never againThis made my hair feel dry, brittle, and over all gross. It took over 5 days for my hair to get back normal. Will not use your product again. And the chemical smell is not healthy for you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrooke - We're sorry to learn your results felt dry and waxy. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance. |
Did not give good gray coverage.The color was exactly what I wanted, but it did not cover the gray well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We are glad to hear that the color was exactly what you wanted, but we apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We look forward to providing you with the color you love, plus the gray coverage you need! |
Wrong colorI was hoping for purple. I received the same color as i previously had. A little disappointed with the color. But great products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you! |
Dull colorI tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
It covered the grey really well. Everything else looks about the same.I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you! |
Not satisfied with this productI want to cancel my subscription and do not want to receive anymore shipments 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can. |
Colour kind to hairI did like the blond colour but it didn't cover my grey roots very well ,so have had the Colour reviewed, and my colourist has adjusted the formula. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BrassinessI've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results! |
First colour applicationThe colour was ok, but I think it would be better slightly lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Very good productsVery good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for. |