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Color Set
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66,489 Verificado Comentarios de clientes |
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Was not impressed.The product did not color any better than some over the counter products I have purchased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time, very unsatisfactoryUnfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results! |
It changedMy color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies. |
CancelPlease cancel any future orders. I like the coliseum but not the coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with. |
Not really goodReally didn't like the hair color it turned my hair more brown than red. Truly not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
color is awful...This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great color, but damaged my hairI used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly. |
Not for MeI can get the same color and condition from a box I buy at the drug store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
COLOR DID NOT MATCHMY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade. |
First useThis is my first time useing this product and Im not happy at all with the color. very displeased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |