|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
ColorDidn't color the gray around my face. Followed directions but color didn't take any better than other brands. Shade of color was ok. Good shine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCindy- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
could be betterI find that this color, while it does cover my stubborn grays, changes the grays to a reddish tone and leaves my hair very dry and unmanageable. Salon hair color leaves my hair shiny and manageable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Dried my hair out horriblyColor was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Great customer service. Arrived on time.Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCarly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Will never buy this againI am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMelanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee. |
Gummy residueI've heard great things about esalon, but it didn't work with my hair. It left this gummy waxy texture that is impossible to get out. I've washed three times now yet it is still in there from the scalp down and I keep pulling it out. I have fine hair and maybe it is too much product? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKeely - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not greatI was disappointed that the color wasn't what I wanted, and now after 1 week my greys are already showing through. I am very disappointed and will never buy again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBrenda - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wasn't crazy about itColour looks a bit pinky tinged. I followed the instructions to the letter. Not happy with the outcome especially at a total cost of £21.95. I could of got a colour from the chemist for a fiver that came out nicer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Lovely colour but....Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
dissatisfiedthis color made my hair too orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosIris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |