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Color Set
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66,516 Verificado Comentarios de clientes |
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great color choiceI wasn't sure if the color you chose for me would look good, but I do like it. I don't think I would change anything currently. Thank you Hannah. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Colour is lovely, very waxy residue leftThe colour is amazing! However the conditioner in the pack is like a waxy substance which I then had to shampoo out(a lot). When conditioned with my own conditioner it looked lovely. Could you develop a nourishing conditioner that wouldn’t then need the extra wash/ condition? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the personal attentionI do love the color and convenience. I also love that I can message my colorist and talk about what I'm looking for. I think that this is a great company. I have read other reviews about waxy residue. I have also experienced this and it really bothers me. I believe this waxiness is due to not getting the color completely out of the hair. I do find it very difficult to get all of the dye out of my hair. Sometimes I have to wash it again just to get all of the dye out. Other than that, I really enjoy using this product and love all the extras that come with using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good liked the concept but... I want no ammoniaI think the product ticked a lot boxes for me. As, I wanted to hair dye process that was better than store bought box hair dye. I felt it was a better process and liked idea being able to pre order my hair dye so many weeks in advance because previously i've found it hard to find the colour i wanted from the store (strawberry blonde/light copper) and i would suddenly need it. Colour was good BUT>>> i don't think the personalization is necessary. I rather for my extra money im spending have a more natural hair dye experience containing no Ammonia and have an extremely low hydrogen peroxide content if possible. Because i suspect i will be dying my hair a lifetime. So, i've decided its not worth the extra money spent as it doesn't the tick boxes for natural ingredients. Currently I feel, the product is hair dye with a lot pretty packaging with my name on it and it's very pretty. 9 de 16 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLianne - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I have LOVED esalon up to this time.I have had perfect success with esalon to date but the color give me was a little darker than I like so I asked them to make it a little lighter. Problem is, it is not covering the gray as well. Maybe something was wrong with this batch, I will try again but am very disappointed with the lighter shade. I can barely tell the difference other than the gray still showing through some (not all, it did cover a lot of it). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Worked ok....The packaging was super nice and I was impressed at first glance. The first bottle was a bit dark, and the second didn't cover grays as well as I hoped. I hope the next bottle I get with adjustments requested will be better for me since this site isn't allowing me to 'turn off' my auto ship plan! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie- We’re so sorry to hear that you were disappointed by the results of your color application. With your order, 2 formulations were sent that were intended to be used on different parts of your hair in the same application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dark Blonde turned Dark Red-Brown - UGH!After detailing i hadnt colored my hair in many years but remembered i had alot of red tones resulting previously, the colorist made a special potion just for me. I wAs excited to try it and then horrified at the result. I sent her a pic to show her. Surely she can fix this. Oh no. She wants me to go buy color remover and pull all the color from my hair and send another pic before she will even ship out a replacement color. So im supposed to go to work with yellow hair from the removal? Oh no. I said give me a refund and cancel my membership if that is the customer service i receive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMrszT- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was great... until I washed my hairColour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too RED!Too much red, had to tone it down! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Dye didn’t color my gray hair well/didn’t order another oneWhen I used the dye it didn’t cover all my gray hair. The color is supposed to be dark brown with purple but I couldn’t see the purple at all. To add insult to injury, they send me another one that I didn’t order. I called to clarify. They told me to return it and they will refund me. Unfortunately, I still haven’t received my refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonette - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your most recent order, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |