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Not ExactlyAfter some back and forth with the stylist, I was hoping for more for the "natural blonde" displayed on the site...What I got appears to have more red tones, than blonde. I'd be happy to send a pic. It was simple to use, but the odor was quite strong and it did leave my hair with a healthy shine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I want to cancel, not happy with the colorDidn't change my hair color at all and was difficult to rinse out. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannette - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
No like itI do not paint the root well and I do not have a lot of color at 2 weeks it was made Brown 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMireya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Something newI'd like to change n start my choices over 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color dullNot enough gold as requested. Cancel future orders 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We can confirm, per your request, your account has been canceled, so you’ll no longer receive automatic orders from us.We truly appreciate your feedback. |
Better than store boughtI love your product. My color looks fantastic. I get a lot of compliments. Store bought color never looks this good or lasts this long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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did not turn orangeI liked it a lot! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Same as my naturalMy sister helped me color my hair the last time and could not tell where my natural hair stopped and the coloured hair started! For you to match my natural red hair that close is just amazing to me. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nicelast color adjustment was great ... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect colorI am a true red head and it is very hard to find just the right color. You have done that plus hide the gray that is now coming in. Thank you so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |