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Color Set
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66,516 Verificado Comentarios de clientes |
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Definitely didn’t darkenI’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Still gray needs more coverageNeed more gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not consistentCame out really dark this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible colorMy roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Do not like the updatesSince the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeIt starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not what I wantedNot sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm. Not pleased. Glad I ordered a one time shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Letzte Bestellung vom 18.09.2020Es war okay, nur ich wünsche mir sehr, dass man die Menge in kleineren Portion ein aus zwei machen kann. Es war für mich diese Packung viel zu viel Farbe, so dass ich fast 70 % der Farbe wegschmeissen musste. Das ist rausgeworfenes Geld ! Wäre das beim nächsten Mal in kleineren Portion möglich oder in zwei kleinen Flaschen umfüllen? Bitte umgehend Antwort ! Gruß Brigitte 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Color not rightI was not happy with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst ever!! Don’t waste your money $$Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that. If Coronavirus wasn’t around. I would sue them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |