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Color Set
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66,489 Verificado Comentarios de clientes |
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OrangeI am so incredibly disappointed with this color. The root and end colors were so different that you can visually see the difference. Both the roots and ends are very orange. The end color looks like a pumpkin. My son actually asked me if I did my hair for Halloween. This is not ok and I have no idea how to fix it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not takeThe color was not even close to what was promised. I did everything exactly as directed and somehow my roots, which were done first, took zero color. The rest of my hair ended up black without any of the tint I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantedMy hair did not really change color. It was orangey and I wanted an ash tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFiras - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Be carefulBe really careful when making your 1st order. They have it set up on a month by month payment thing. So even if you don't need or want another hair dye, one is shipped to you and they take £18 out your bank to pay for it. Of course they inform you of this AFTER they send it and AFTER they take the payment, which stopes you being able to stop it if you don't want it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma C. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Made my hair dryAnd i cant find how to stop this membership but ut dryed my hair out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too darkIt's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
my color is ruinedI finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCitlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not my color at allI chose a brown with violet and Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
eSalon's New FormulaI am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold. I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant. I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn’t cover my grays!!!!I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |