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Color Set
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66,516 Verificado Comentarios de clientes |
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Doesn’t cover graysSecond application and grays are not covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GraysI am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great packaging and productOverall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wantedI didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights. I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not for me.The color left my hair with streaks. I will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Grays not coveredMy roots are not completely covered 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Farbe nicht wie gewünschtLeider war ich mit der Farbe absolut nicht zufrieden, die Farbe war viel zu dunkel und mein Haar nach der Anwendung stumpf und sah krank aus. Außerdem habe ich kein Abo bestellt...ich möchte keine weitere Farbe mehr bekommen, finde es nicht okay, dass das einfach so gemacht wird. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge. |
Custom volorDon’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Poor coverageDidn’t last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
God but expensiveThe gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |