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Color Set
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66,516 Verificado Comentarios de clientes |
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Disappointed in resultsThe mixture seemed thicker than usual and seemed to leave an unnatural texture to my hair. My hair did not have a nice shine to it. Seemed somewhat dull. I'm not sure if you have changed your formula but I wasn't satisfied with the results. I followed the instructions but the color is not what I expected even after shampooing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not itNot the color I want . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never received my colourI put my order in October, The order was never received and when I contacted the company about it, I never received help or any answer whatsoever. Disappointing. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFabienne M. - Thank you for your feedback! We are truly sorry that you didn't receive your order. We have replied to your previous email, please check your spam/junk mail in case it does not appear in your main inbox. We will reach out to you again to remedy this situation. |
Unkompliziert aber nicht meine WunschfarbeAlles schön verpackt u gut erklärt. Leider ist die Farbe zu dunkel geworden. Sie gefällt mir nicht und hat meine Strähnchen verdunkelt. Überhaupt nicht, was ich mir gewünscht hatte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela Maria - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover the grayThe color match was close, I did get an orange tent but the gray didn't get colored as I would have liked! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatience - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bad customer serviceThis is the 5th time I’ve had to adjust my color for no gray coverage and brassy roots. They say that you don’t pay for it if it’s wrong, but I’ve paid for every single one. Do not use them. They cannot get the color right! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't cover grayI have use this product four times now... The first set didn't cover the grays, and neither did this one.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDena - We’re sorry to hear that your hair color is not covering grays as expected. Your colorist is working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This is terrible!I received it n was so excited to receive it. I applied the color n waiting … rinsed it all out washed n conditioned it. Waited for it to dry a bit. The color took to my roots but not length of my hair! Geez I look ridiculous! Wish I never tried it! Now I have to figure out how to cancel this! What a waste of money n time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Hair ColorNice color, but didn't even begin to cover the gray... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour way darker than advertisedI ordered a dark blonde colour and the colour after i had finished was more like a very dark brown, I'm really not happy as its at least 3-4 shades darker than my natural colour! I think the product quality is ok, my hair doesn't feel damaged so that's at least something. The instructions were easy to follow, my hair came out even but a shame it's a totally different colour than what I ordered. I would say order if you want to stay your current colour and just cover greys it will work great, but i wouldn't recommend ordering if you want to change your colour even if only 1 or 2 shades lighter, you might end up with something totally unexpected like i did 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |