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Custom Color Set
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66,516 Verified Client Reviews |
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Please Cancel My Future OrdersI have not been happy with my color in a long time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMildred- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This site is horrible.I have looked for over 20 minutes to figure out how to cancel auto delivery. I will just stop payment card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re so sorry to hear we haven’t met your expectations. Please keep your eye out for an email from us. |
Poor coverageRoots show through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorFor some odd reason the past two shipments I have received, I haven't gotten any compliments. Which I usually do and they're amazing about how much My Hair Shine. My hair has been so dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
first too dark, then just right, now too dark againi specifically asked to make the shade lighter and you guys did great the second time. then my third time was right back to too dark. i was told it was my fault for coloring all over. i don't feel like the colorists listen to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hair colorI will probably cease ordering from you, I dread coloring my hair and avoid it due to the lasting gumminess that adheres to each strand of hair. I dont even like my color! I want to be reimbursed for my entire last order, I have actually been unhappy with my hair color experience since May. I plan to go to a salon again. I will give you a single last ditch chance to get rid of the goopy mess...... and change hair color to pre May color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not enough productThey sent me a small bottle which is not enough for my long hair. They asked how long and how thick my hair was before I ordered and yet they still sent a tiny bottle. I didn’t use it because it means I will have to order another bottle. I am going to return it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so we can discuss your color needs. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Didnt work for meI was not pleased with the overall experience. Following the instructions, it was extremely messy, and the resulting cover faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
The color didn't work outWhile I liked the kit in general, the color didn't turn as I hoped. The instructions were easy to follow and the box was packaged nicely. I appreciate that you sent 2 sets of gloves and they were good quality. The color came out more copper than I would have liked but overall it is even through out and it did cover my gray. We will see how long it lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eyes out for an email from us to get this resolved for you. We appreciate you reaching out! |
Not for meI cannot use peroxide, I almost fainted with the smell. I am afraid I cannot use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicitas- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We want to make this right, and will be reaching out to you shortly. |