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Custom Color Set
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66,489 Verified Client Reviews |
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Beautiful Custom color presentationPresentation of the box and contents was beautiful. Color was great. The finish feeling of my hair not so nice. It felt so dry and it was not shiny at all. Actually dull. So disappointed there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stay power poor.Very disappointed in stay power of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color setLeaves my hair too dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
It was terribleThe dye will not come outta my hair I have washed it 4 times and my hair is still messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Meh...Color on repeated order has a heavy red hue which wasnt represented in my standing original request which was for black with hint of blue. The product received and applied turned out to be reddish black. -Not the requested color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Drafted money and didn't have my permission to do so.I ordered one hair color and now your billing me every month for hair color...I didn't give you permission to draft my account so for the month of October you took money from my account you owe me my money back.....I will be reporting you for scaming me out of money....Do not send me any more color and you are NOT to draft from my account.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a customer service representative to resolve this matter. Please let us know if there is anything else we can do to help! |
I love eSalon & the original color the stylist made for me.The original color had like 75% violet/purple in the mix. I would like to see more percentage of this violet shade but do not know how to ask. I will call soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
One Star only!Your E-Salon hair color did not cover my gray roots. Your, colorist made an attempt to make some changes with the color and length of time for color to stay on the roots. This was the second attempt and it is apparent the your color is not working on my hair. The ends look great but it never covered the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Wrong ColorI ordered the Amethyst Purple and love how my hair feels but the color is all wrong! My hair is reddish brown and I wanted it to be dark brown with a hint of purple. So upsetting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unimpressed with color resultColor result is a very long way from what I wanted. Far too much gold! I dislike the result intensely and am grateful I opted for demi over permanent color for this order. I will still be stuck with this for far too long. I’ve had better color results from a store bought rinse. This is a messy process, and with 2 different color mixes for roots and ends, a far more time consuming and complex procedure than I expected. The color did however did turn relatively even, so perhaps the extra step is worthwhile, provided of course, the color is what you’re aiming for. The shampoo and conditioner are nothing special. I don’t believe I will be continuing with a subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK.H. - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |