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Custom Color Set
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66,489 Verified Client Reviews |
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Too darkUnfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Never received orderI don't want any future products from you never received initial order so please cancel my account. I reached out to you letting you know I never received anything but to more avail you don't pay attention. Recieved no respond please CANCEL MY ACVOUT IM STILL GRAY IN TEXAS. 0 of 0 people found this review helpful. Did you? |
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Product has not arrivedHave not received product as of today 10/24/18 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lt brown colorIt seem to come out too dark. Can there be more blonde in it instead of the darkness of the brown??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Debbie. Want to tweak your formulation? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can gives us a ring at (866)-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my brown hair redThe color turned my brown/dark blonde hair red. Bright red. I contacted customer service requesting to mitigate this asap and was told that my colorist would adjust my next order and if I wanted it sooner, I should change the delivery date. In my opinion, poor customer service. A corrective color should’ve been sent immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Leanne. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Very disappointed!!!!Very disappointed once again hair is very brassy at roots! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Betty. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Big miss on colourAsked for lighter and brighter...got dark and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maureen. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkI have medium brown hair. I’ve used boxed color for years with no problem until Claiirol messed up their formula. This color is too dark and too red. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pamela. We truly appreciate your feedback. Upon reviewing your account, we see that you are working with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Extremity DISAPPOINTED!The picture when I clicked on the color of my choice is no where near what I recieved!! All you did was darken my hair a shade. I asked for a red. It's just a darker brown, now my natural red highlights are died brown I absolutley hate it. I emailed you and recieved one back saying to send a message above so I replied along with a picture of my hair the color I want, which is what my hairdresser achieved in one session along with my natural hair pic and what I got from your dye so you can see where you went wrong. I haven't heard back. I will close this membership of you don't fix your mistake. I shouldn't have to pay for your mistake even if it was way less costly than going to my hairdresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Esther. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
DisappointingI followed the steps completely and the hair color didn't end up being what I thought. It doesn't look like it changed at all. I was expecting something brighter and it ended up being a dull brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabriella. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |