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Custom Color Set
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66,516 Verified Client Reviews |
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Too dark too redIts just not right. My grays turn redish after a few washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarjorie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DissatisfiedThese products were so messy. The color stained my whole body and bathroom because it was so watery. The red in the new hair color washed out in the first week. I am very dissatisfied with this product. 0 of 0 people found this review helpful. Did you? |
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Unfortunately disappointedI'm not sure how this went wrong. I ordered a darkest brown color for my hair, which is mostly already overall a dyed darker shade of brown. I applied color to roots as instructed and then waited the given time, later applied the color to my ends and waited..Followed after rinsing instruction. I couldn't tell till my hair was dried that the parts that had faded from my old color from a few months ago were not even darker (I naturally darker brown hair with ash blonde streaks, so when color fades, I've noticed that streaked area tends to do so first). One of the reasons I wanted this product regularly was to do my roots of course, but also at this time I wanted to cover that streaked area, from time to time into a darker shade, a shade of darkest brown.. It wound up a medium kind of mousey brown at best on that area. Very little change whatsoever, if at all. I suppose I will be just going to the stylist this next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We apologize that your hair color came out more uneven and lighter than you expected. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We hope to hear from you soon. |
YUCK!!it was not the correct color it looks bad I can wait for it to be cut in the morning and they I can strip this crappy color in 10 more days! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Good colourI am finding the product a bit strong for me. I did not realise I was signed up for repeat orders! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - Thank you for your feedback. We apologize for the disappointing experience you had with our color and that you were unaware of being on auto delivery. Or records show that you have successfully turned off your Auto Delivery. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HorribleWasn't a subtle red....was a brassy red. Would definitely not use again !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandie - We’re sorry that your color turned redder than you expected. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorWas not happy that the color did not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not want it want they keep sending me a very dark colorColor I been requesting is a light brown and I been getting almost a black tone , it isnt covering my GREY hair at all that makes me sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We are sorry to hear that your hair color turned out darker than you expected and making you sad. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorHair color is exactly what I want, but it seems to fade within a couple of weeks because my greys return. Especially around my hair line. I know it isn't due to growth because my length is the same and no new growth is seen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way too dark!The first shipment contained a free color for a dual process and the color was fabulous. Next shipment, color single process) was really dark. I am not using the one I was shipped and went to a hairdresser to fix it. Disappointed. Probably cancelling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry to hear that your hair color turned out darker than you expected. We see your colorist reviewed your comments and has been working with you to adjust your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |