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Custom Color Set
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66,489 Verified Client Reviews |
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Very Bad Quality Hair ColorI noticed that it wasn't working well when 30 minutes passed and I didn't see the roots any lighter. I followed directions and didn't get good results at all. It did not cover grays at all and my scalp and hair are still extremely dry from the product. I will not be ordering again in the future. My hair is too important to have another bad experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We agree that your hair is important, and we apologize that you were disappointed with your experience. We have notified your colorist that you would need an adjustment in the future, and would recommend uploading a current photo as your profile selections do not match your description. We have issued a refund for the cost of your color, per our Satisfaction Guarantee, and apologize again that you were dissatisfied. |
I love the color but ..The color is amazing but it doesn't cover my grays very well. The E-salon is awesome because they will be sending me a complementary reformulation. I cant wait to see if it covers my stubborn gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Last hair colorI have loved all my other colors just this last one was way to dark and I change nothing with my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your recent formulation came out darker than you expected. We'd love to send you a reformulated shade to better suit your needs, so we have added a non-expiring complimentary hair color credit to your account. This credit will automatically apply to your next color order. We look forward to adjusting your shade and hope to hear more of your feedback in the future. |
Wish it lasted moreI have highlights and I don't use regular shampoo. I use hair cleaner with no sulfates and I clean my hair twice a week. The grey coverage starting fading quicker than expected. It lasted longer than store bought product, but less than when I have my roots done at the hair salon. Other than that, love the color and the convenience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalia - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I don't feel it delivered what it promisedIt is very convenient because you get it on timely manner delivered to you. But I don't feel it is any different than the beauty supply colors in terms of covering the resistant greys. 0 of 0 people found this review helpful. Did you? |
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Not enough pigmentation to color my hair to my desired color.I am canceling my account and will not order again. I sent pics of the color of my hair and sent a pic of the desired color I was seeking. I'm not saying this is a bad product but it does not work for me and my gray hair. I followed directions and even extended time left on as I know I have a lot of gray. While this product may or may not contain more pigment then shelve bought colors but not enough to achieve the color I was seeking. I went to a hair salon and had it corrected to the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the gray coverage after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We would love to still work with you to getting the right blend. We hope you consider using our service in the future. |
Did not fully cover the grayI love the color but it did not sufficiently cover my gray even from day one. The gray around my temples did not color at all. Overall, I will continue with the color but will try to add something to help it cover the gray better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unsatisfied with your experience. |
Not For MeI used esalon color, medium blonde, on July 12th. It did a poor job of covering my grey. I have made an appointment with my hairdresser for color Wednesday August 3rd. 0 of 0 people found this review helpful. Did you? |
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Arrived damagedUnfortunately it arrived damaged, i did email you and you refunded me straight away which was brilliant service.. shame i didnt get to try the colour out :( 0 of 0 people found this review helpful. Did you? |
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Way too darkI have only used the first box (the 2nd one is still in my bathroom cabinet) and it was way too dark. I've been meaning to call/write to see if I can return the 2nd box (still in shipper). Please advise as to the process of trying to get a refund? Thank you~ Holly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHollis - We apologize that your results were too dark. We see that you reached out to us and we notified your colorist that you need an adjustment, in addition to refunding the second order. Thank you for sharing your feedback. |