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Custom Color Set
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66,489 Verified Client Reviews |
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Bad packagingThe box arrived in today's mail. When I opened it up, discovered that the custom hair color was spilled out of its container and onto the cardboard box next to it in the kit. Totally unuseable. Waste of money. 1 of 1 people found this review helpful. Did you? |
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Time, $ & ResultsThe second shipment was twice the price as the first, it dried my hair out and it doesn't last very long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon. |
New hair color choiceIt was ok, but I would have preferred to be able to see more burgundy tint to it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon. |
Color toneThe tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair Feels Full of ProductI will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!! The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad. Its disappointing but I will not be using it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Product fades pretty fastI like the color although it's permanent, it fades within 2 weeks. Have used this for 2 shipments. It covers grey better than the box product 0 of 0 people found this review helpful. Did you? |
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It didn't color all my hair!!It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon. |
Roots turned redThis shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon. |
Hair colorThe color was a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon. |
I didn't place this order but it arrived I got charged and I won't ever use it,I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience. |