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Custom Color Set
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66,489 Verified Client Reviews |
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I want to unsubscribePlease stop this order. Or give me instructions on how to unsubscribe? 0 of 0 people found this review helpful. Did you? |
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I hated the color! I said ash and I got reddish.Hair feels nice and shiny but color is horrible!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Helps somewhatDidn't see much shine. 0 of 0 people found this review helpful. Did you? |
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Wanted dark ash blonde or light brownRecieved medium to dark brown. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Hair colourI was very.disappointed with the hair colour- it was to.dark and not really.for.a.dark coloured redhead. Overall would.not.recommend it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
It still made my hair REDI specifically asked that it not make my hair red tone and it did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSerene - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is great.I am pleased with the color results but find the process to be messier than store bought products. 0 of 0 people found this review helpful. Did you? |
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First Time User - Will never use again!I tried this because of the advertising and testimonials online. I really wanted to like it. I'm a 50 year old woman and I color my hair every 4-6 weeks. First, the kit comes with lots of items..color, gloss, brush, shampoo, conditioner, stain blocker, stain remover. And you need all of the items. The liquid is much thinner than OTC and gets everywhere. It stains EVERYTHING. Makes a real mess. I was concerned that the color would be too dark when I first put it on but then, after it dried, it was MUCH too dark. Hair felt dry and not as mangeable or healthy as it does after OTC. I thought the big plus would be the "gloss" but OTC actually leaves my hair shinier! I won't every try this again. I regret trying it to begin with. Don't waste your money or effort on this product. . 0 of 0 people found this review helpful. Did you? |
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Allergic reactionPlease cancel my account as I had an allergic reaction to your colour and can't seem to contact you to cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacinta - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you contacted us over the phone after creating this review and we were able to help you. Again, we apologize. |
Color wasn't even close to mineThe color didn't wven match closely to my color. It was way too dark. I also canceled my order, but I see now that I have a new one on the way. GRRRR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per your request, turned off your Auto Delivery and refunded your order. Again, we apologize that you were unsatisfied with your experience. |