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Custom Color Set
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66,489 Verified Client Reviews |
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I do not like the color su sugest totally darkThe color it is not the same I comes too dark did not used it, i won't used it anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTita - We're sorry that your application yielded darker results than you expected. We see that you have reached out to us and we have issued a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
Love the new colorI loved the combination of both colors. It worked in getting full coverage for my grays and greater lighter hair all around. The only thing is that it dried up my hair about 1 inch at the ends badly. I had to go get my hair trimmed right away. That's why I gave it a 3. 0 of 0 people found this review helpful. Did you? |
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Too TOO DARK.I wanted a dark dirty blonde, or dark honey wheat toast blonde. I am used to having blonde highlights. The color came out solid DARK brown with no color variations. It was impossible to avoid dying highlights. That was ridiculous. The original photo I presented shows a much lighter color. I am attaching a photo of my hair after eSalon's product. You will see it is mousey and flat nothing special just solid ashy brown. I need depth . more variation with lighter golden streaks. If the grey became a wheat color ... 0 of 0 people found this review helpful. Did you? |
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It's okAt the beginning was good, then it wasn't working like at the begging. The color doesn't cover my grey roots . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience. |
FadesColored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not great!Gives lovely coverage to begin with but my grey roots were back within days! Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colorThe color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color. |
HorribleWay too dark. Have tried to contact for return but no response. I don't recommend 0 of 0 people found this review helpful. Did you? |
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Pretty color but too darkI had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Tried new colorI changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |