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Custom Color Set
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66,489 Verified Client Reviews |
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Afraid to USeI am afraid to use it by myself since there are two colors involved 0 of 0 people found this review helpful. Did you? |
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Not happyThis time I only received one bottle, I never confirmed I wanted one bottle but used it to the instructions thinking it would be the same! The colour was fine, but after just two washes it had faded and now after 3 washes it's gone out of my hair altogether, I'm very disappointed with this, would like to cancel my orders and request a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were disappointed by the results of your color application.We send a second bottle with your first order complementary. After your first order you can purchase the 2nd bottle to refresh your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Mixed feelingsI decided to try this product because my hair stylist said she couldn't color over my existing color. It seemed like there were a lot of good reviews on this product. I was happy that I had plenty of product to work with. At first, it seemed that the color took well. It turned out lighter than I expected, which is a good thing, however there it wasn't as red as I had hoped. After styling my hair, I noticed that there were some parts where my hair didn't take and some of the grays didn't appear to be fully covered. I followed the directions exactly and now less than a week later some of my grays are starting to show through, which is rather disappointing. I'm hoping that with a little tweaking, if I try it a second time, it will turn out the way I want. 0 of 0 people found this review helpful. Did you? |
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Color not what I expected !The color was way off I wanted berguandy not brown there was no red to it wasn't happy with the color ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour Hair ColourThis bottle didn't seem to take as well as the previous bottle and seems to be fading very quickly. I don't know if keeping it on my hair for longer would rectify this but I am a bit disappointed with this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that your color did not stay as long as expected. We see that you contacted your colorist about this matter and we made adjustments that you love! We value your experience as a client, and we're glad we were able to match you with the right formula for you. |
Minimal coverageI colored my hair June 29th and it's now July 17 less than 3 weeks since I colored and my grey hair is already showing to the point where I need to re color. With my normal hair color I can go 4 maybe 5 weeks without having to re color. I would definitely not purchase this again. Especially since the price jumps from $10 to $20 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too dark too brassyIt's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very disappointed with this product. I will NOT use it againPlease cancel this account. I will not use this product again!! 0 of 0 people found this review helpful. Did you? |
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Please lightenThe color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made! |
Good quality dye, hate the colorThe dye itself is great- it does not damage your hair and the kit is a good deal. But the color did not meet my expectations and looks HORRIBLE on me. 0 of 0 people found this review helpful. Did you? |