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Custom Color Set
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66,489 Verified Client Reviews |
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fadeingWell it's fading fast this time and a bit too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not a good experienceThis really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Was much darker than I wantedPlease, cancel any further shipments. Thank You Sharon H 0 of 0 people found this review helpful. Did you? |
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Haven't used it enough to have an opinionIs it possible to buy the conditioner and shampoo that is sent w/ my hair color? 0 of 0 people found this review helpful. Did you? |
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Great idea but needs some tweakingI love the idea of having my hair color on a timed schedule, and delivered straight to my house. I like the custom blending. My one complaint is that it is not nourishing at all to my hair! I can get store bought color that leaves my hair much softer and it doesn't make my hair feel like straw. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback. We apologize for the disappointing experience you had with your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. |
Pretty good - but not perfectThere were good and bad things about what came in my kit. The personalization was a nice touch and the directions were clear. I like that it included protection at the hairline for the skin and also a clean up rag for afterwards - those are critical and usually overlooked in store bought brands. having two pairs of gloves turned out to be essential as well. There was plenty of color despite my very thick and long hair which was nice - but where it really lacked was the trueness to the color and the amount of conditioner that came with it. that small package of conditioner was not enough at all. I could have easily used 3 more just to make it reach all of my hair and allow for detangling. The finer hairs at my hairline on the sides in the front curled out from dryness and when I put my hair up it looks like I have horns. It was just like when i had my hair relaxed back in the 90's and had to use pure cholesterol to keep it hydrated enough. The red shade really did not come out like I had hoped. There was too much brown and not enough red and it really didn't have the gloss that I was looking for and get with the professional products. The grey coverage however was excellent, which was my primary goal. I wish it had the shine and color pop in the sun like my professional color, but I guess that's just not what it's formulated to do. Not sure if I will give this another try or not yet. 0 of 0 people found this review helpful. Did you? |
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Mixed Feelings.So I was going from bleach blonde to black and decided to go with eSalon as I'd seen many videos on YouTube about how great their products were. The first package I had included a "filler" color of red which is needed before going dark again, and then a demi-permanent "Soft Black" to go over top. At first I was extremely unhappy, the color applied black but didn't come out as black. I ended up with a mousey brown color that I really disliked, so I contacted my colorist. I have to say, eSalon's customer service is incredible, super friendly and helpful and has a really nice personal touch which is great. I then got sent out a permanent Soft Black with blue tint color as I had requested, free of charge in line with eSalon's policy which I thought was amazing. After applying that according to the instructions, I rinsed it out and voila, had such shiny beautiful black hair just like I wanted! Now here is my problem, not even two weeks later my hair has faded almost entirely back to the original mousey brown it was that I disliked. I'm devastated, as this color was supposed to be permanent, and anyone who has ever dyed their hair black knows how very permanent that color usually is. I'm extremely disappointed as I thought this would be the best route for my hair but alas it has been a whole load of back and forth between dying and then the product not living up to my expectations. This could just be my hair and it may be that it just doesn't work with it, but I have to say to have a "permanent" color fade almost totally within two weeks is extremely disappointing. Although I would say my experience wasn't the greatest I know there are plenty of people who have had great experiences with this company and products. Unfortunately for me I wont be purchasing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHollie - We are so glad that you enjoyed your color and customer service experience, but apologize that the free Permanent color we sent faded so fast. Based on the information you provided, your hair needs more time to recover from the bleach you used prior, as damaged hair will not take and keep color as expected. Again, we apologize, and we hope you resume with us once your hair health is restored. |
Color fadesAfter using your product I have found it to be no better than any other color I have found. In fact the only difference is is cost twice as much. 0 of 0 people found this review helpful. Did you? |
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Refund is impossibleI waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way. I just want my money returned in full, without this "less shipping" business! Can you do that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies. |
DisappointedI found this colour too dark and it put me off. But I am willing to give the esalon experience another try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We apologize that your color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |