|
Custom Color Set
|
66,489 Verified Client Reviews |
|
Sort by: |
|
WasteHair color did not change at all! Gray hairs remained gray. Would not purchase this product again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlicia - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It does not meet my expactationThe color is too chemical - the smell is too strong and the feel of hair totally changed since I put the color on. From what I have heard from my friends I expected this to be a good product. Sorry it was not(((((( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNelia - We’re sorry to hear that you were unhappy with your experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorI feel like the color is fading fast I love it the first 10 days then it seems to fade fast. 0 of 0 people found this review helpful. Did you? |
|
MehWhen it comes to at home color, I want easy. I don't want to wait so many minutes then use another bottle and wait more. When attempting to wash out the color after processing, I was concerned. I rinsed until the water ran clear and used the packets that came with it. However, my hair was so stiff and almost sticky. I took a shower again the next morning, at lunch and again at night only using conditioner hoping it would help. It took a few days for my hair to feel normal again. I was impressed by how long the color lasted but not with the feel of my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBethanne - We are glad to hear your color lasted a long time, but apologize that your hair felt sticky. Per your Personalized Instructions, before you added water to rinse the water out, you needed to take our leftover mixed color into the shower and massage it in, until it felt creamy. This would remove any color residue from your scalp and keep it hydrated. Again we apologize, and we hope this information is helpful! |
The Color Mahagony was great! I was not happy with the second bottle of Red?The intial color was great but the second bottle to apply last was wayyyyyy to red!!!!!!!!!!!! The colors are getting better!!! 0 of 0 people found this review helpful. Did you? |
|
colorIt was ok. I feel like my hair didn't get dyed. Next time I will have to leave the color in longer than what is said in the instructions. 0 of 0 people found this review helpful. Did you? |
|
Needed: gray coverage and moistureI expected the color to be brighter, but it was very close to my previously colored hair, which is ok. The smell was very strong and awful. The gray coverage was no better than with my color rinse. The directions were good, but my shower looked like somebody had been dismembered in it by the time I was done. Not so good. I also have curly, previously color treated hair and I don't feel like the moisturizing factor was there. My hair was brittle and tangled when I was done with the conditioner. I expected a better conditioner and more of it. Plenty of hair color provided, but only one small package of conditioner. Hardly enough for long curly hair. Outcome: I will continue with my pleasant smelling, easy to use and clean, temporary rinse with deep conditioner on the side. 0 of 0 people found this review helpful. Did you? |
|
I didn't like the color, came out too darkMaybe the color was more brown than red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeresa - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Cancel my Orders please!I don't like the color tint or feel of it! It sticks to my scalp. Please cancel my orders! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSapna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your recent order. Again, we apologize that you were unsatisfied with your experience. |
Do not like this color.Too much red tint. Like the chocolate color I had previously. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We're sorry to hear you were unhappy with the results of your recent color order. We see your colorist has reviewed your comments and adjusted your formulation back to the chocolate brown shade you ordered previously. We hope to hear your feedback on this reformulation soon. |