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Custom Color Set
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66,489 Verified Client Reviews |
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Color was TOO dark and I was VERY unhappy trying to cancel my account.Not only did I cancel my account PRIOR to the next scheduled ship date (the color was too dark and I did not wish to continue with this company) but they shipped and billed me ANYWAY. I am in the process of collecting my money back and having a hard time getting information on exactly WHERE the product is since my account shows I bought the unwanted color on a SATURDAY and it is now 8 days later and it has not arrived at my home. I am VERY VERY VERY unhappy and want MY MONEY REFUNDED IMMEDIATELY. I will NEVER recommend this company to anyone I know in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reached out to you about this issue and look forward to your reply. |
Didn't likeAfter using this product my hair felt ruff, it was hard to brush. I also had more hair loss than usual. It took me almost 3 weeks for my hair to feel soft again. I would like a refund if possible. 135 of 142 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - We are sorry that you were unhappy with your experience. We see that you reached out to us to request a refund and we issued it accordingly, per our Satisfaction Guarantee. Again, we apologize. |
Quick fadeAt first I was pretty excited about the color and even the packaging with my name written all pretty across it. But on the 2nd day I noticed the my gray strands had a brassy look to it, so it was still pretty light. And now on the 4th day the color has completely washed out on half of the grays that's with 50 min processing & only 2 washes! ☹️ Granted the color is still prevalent in the rest of my hair but it's the gray hair I'm trying to hide hence the coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRéjean - We value your experience as a client, and apologize that your color faded faster than expected. We see that you reached out to us and we issued a refund for the cost of your color, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience. |
Not happyIt left my hair feeling very oily and sticky like I haven't washed in months or years very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GreysThe color did not cover my greys, was not as shiny as pics shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenice - We apologize that your color didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Ruined my hair colourI've been to the hairdressers twice since using the product to try to rectify how the colour ruined my hair - it's still not right & you can see the line it's left very clearly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the process; color was not exactly what I wantedThe color isn't exactly what I was looking for but I am looking forward to working with the colorist at Esalon to get the perfect color I am looking for. 0 of 0 people found this review helpful. Did you? |
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two tonethe two bottles one for roots and one for ends was a mistake. My roots turned out orange and the ends still had blonde in them because it said only leave it on ten mins I think one color on ends longer would have turned out better. I have two tone hair and now have to go to sallys to buy more color to make it right unless you will send me some to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your results came out differently than expected, and would be happy to help you with this matter. We will be reaching out to you shortly. |
Color oh my!I have been a client for almost a year. The colorists have not to my satisfaction to mix a formula to cover my grey without making it brassy and red.It does not blend well. You can see where I have covered the grey. I don't have that much grey. I have brown hair. Your color process drys my hair and I have my hair conditioned professionally every 10 to 14 days. 1 of 2 people found this review helpful. Did you? |
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Faded too quicklyThe color did not hold onto my hair. Within 3 weeks, my hair was already lightening through the color. I had to recolor my hair much sooner than usual. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color faded sooner than expected. We see that you reached out to your colorist and we adjusted your formula for you. We look forward to your feedback on your results! |