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Custom Color Set
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66,489 Verified Client Reviews |
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DisappointedI am still not happy with the gray coverage, even after formulation change. I also find that the color is more difficult to rinse out of hair than any other hair color I have used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
DisappointedDoes not match my hair color at all.. 0 of 0 people found this review helpful. Did you? |
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color treated hairnot satisfied with gray coverage - is it possible to save some of the mixture until aftrer my first wash and reply to roots - also could u include 2 packets of the stain remover and guard 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
NOPEI did not find it helpful or easy to use. Please cancel all future shipments. Thanks! 0 of 0 people found this review helpful. Did you? |
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Good productThe color came out verynice very nice. The only thing was that there was not enough dye fo my hair. I left a note for the colorist but didnt recieve any additional dye the second time around. I also needed more gray coverage. Hopefully the issue gets resolved. 0 of 0 people found this review helpful. Did you? |
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Not impressedPlus side-The color kit & instructions were simple and easy to follow. Down side-The Color was way darker & more red then copper.. not even close to the color I was expecting. I know that it isn't always an exact swatch match but it was so much darker. Not happy with the color. So far I can say I'm not impressed. 0 of 0 people found this review helpful. Did you? |
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Just HorribleAsked for a color change to reflect a slightly darker ash blonde. Once I colored my hair, which is easy to do in my home, my hair was a bright red. It was horrible. I had an appointment to get hilites but once my hair stylist saw the color and that I was soooo upset with the color, she helped change the color. She did what she called CPR on my hair. Now my hair color is a darker mousey brown with red hilites. I don't like the color but under the circumstances I have to live with it until late August when she can do something with it. My total expense to get this mousey brown that I absolutely hate is $23 for esalon product and $65 for the CPR.. very upset and want to unsubscribe to the program. Thank you for reading my message. Di'ana Rizer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom hair colorColor did not last long 0 of 0 people found this review helpful. Did you? |
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Awesome color, but didn't lastThe color was excellent and as I had requested, although you could see a slight difference between the roots application and the main hair color application. It did initially color my gray well, but did not last as long as I was hoping it would. It faded quickly when exposed to the sun and my gray was back sooner than you know it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - While we're glad that you enjoyed your initial color results, we apologize that it did not provide even or long-lasting coverage. We see you were able to work with your colorist to craft a formulation that would provide more even and longer lasting results. We hope to hear your feedback on this adjusted color soon. |
My first disappointmentI still love the company and how my hair feels after, unfortunately I was extremely disappointed with the color. I'm not placing 100% blame on you guys, but my hair didn't change much from what it was. I don't think a single person noticed. I was a red head looking for more of a choc brown color, and I know it takes more than 1 application, but this was the most disappointment I've had from this company so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |