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Custom Color Set
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66,489 Verified Client Reviews |
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Did not cover my gray :-(Very disappointed, I loved the way the product made my hair feel afterwards and the color was a perfect match! However, it's been 2 weeks and I need to dye my grays again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - While we're glad that you enjoyed the initial results of your hair color, we're sorry to hear that it didn't offer the coverage you expected. We see that your colorist carefully reviewed your comments and adjusted the formulation to provide longer lasting results. We hope this adjustment better suits your needs and look forward to hearing your feedback in the future. |
Color match is very good, however, if you have grays.....It fails to fully cover the grays with a 30 minute treatment when dying red hair. Red is difficult to get into the hair cuticle. It works better on pigmented hair than on grays. 0 of 0 people found this review helpful. Did you? |
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Disappointed 😔Colour was very orange and product wasn't the easiest to use. 0 of 0 people found this review helpful. Did you? |
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not same colorthis bottle was no where close to last bottle i received colors totally different .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We're sorry to hear that the color result of your recent color order did not come our as you expected. We see that your colorist was able to adjust your formulation to a shade designed to better suit your needs. |
A lot of fuss about not so much.It seems to me that this kit is just the usual stuff presented in a glorified manor. Aside from the fact that the color is too dark, it has left my hair course instead of soft as it was. I am not impressed 0 of 0 people found this review helpful. Did you? |
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Custom colorGood quality product, but the colour is off- too dark and not enough auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Color is not as expected, and I trapped into the abo.Before I noticed it, I have got 3 deliveries. Further more the color is for my opinion to red. I expected alight brown what not contains red. 0 of 0 people found this review helpful. Did you? |
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Not really 1 star for the color - just had to select something to give feedbackI never received my first shipment. Pushed out my next delivery while I decide if it's worth the risk or if I should just cancel. 0 of 0 people found this review helpful. Did you? |
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Needs to last longerI love the color, but it isn't lasting any longer than the store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Definitely a two person jobJust did my first esalon coloring job. Definitely needed two people to get good results. I asked a co-worker for her honest opinion of my haircolor. She said it looked splotchy - kind of like I spent time out in the sun and the top was bleached by the sun. I went from a light brown to a darker brown. I just am not happy. Will not do it again. I'll be recoloring with a box color again tomorrow and deep conditioning. I used the brush method as described in the instructions. The color is very drab. No shine - doesn't look multi colored as I understood it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |