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Custom Color Set
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66,489 Verified Client Reviews |
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My color hasn't changed...Not sure it's eSalon's fault but my color hasn't changed. I've requested multiple times for a lighter and brighter color, for over a year now. They change my formula and the strength but my color isn't any lighter or brighter. It's still a very dark brown with a subtle hint of red only showing in sunlight. My natural color is a medium brown. Apparently it doesn't lift very well. I think I'm long passed due on needing to just go into a salon for some bleach and highlights to get what I'm wanting. Love eSalon's products, way better than at home hair dyes, but it's no good for getting what I want, right now, with my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariam - We’re sorry that you were unhappy with the results of your hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Poor gray coverageAfter 3-4 shampoos, the roots coverage was too faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear your hair color faded after 3-4 shampoos. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Neat packageAll very neatly packed and instructions. First time user to it was very messy mot enough time to meet instructions. 0 of 0 people found this review helpful. Did you? |
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Not quite what I expectedI ordered my color with expectations of color matching to the picture and description given...after application, it is much darker and not "medium brown - copper, golden" as promised. It did cover the grey, so I am okay with it, just not what I wanted. I am going to try again and see if the color can be adjusted to the right shade, because the product leaves a nice sheen and feel. 0 of 0 people found this review helpful. Did you? |
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Dull colourThe colour was dull and hard to wash out 0 of 0 people found this review helpful. Did you? |
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wayyyyyyyy too darkIt was darker then the last two times. I look so bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great product if you don't have stubborn graysThis is a great product, delivering rich color and keeping hair in good condition. I especially like the fact that my hair isn't dried out after coloring. My only complaint is it doesn't cover stubborn grays well. I can't seem to find any hair that does without creating dull, flat color which turns hair to straw (not this one). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewThe initial color is good but it quickly fades & turns red/brassy. I am following all directions & only wash my hair about twice a week, so it is not the fault of overwashing or shampoo. 0 of 0 people found this review helpful. Did you? |
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red red redI do like it but I'm still upset that its not as red as i had wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for sharing your feedback with us. We want to make sure that we provide you with a color that is just right. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not for meDyed my hair 3 days ago and today my roots around my hairline and temples are showing. I know my hair is resistant to dye in that area. Also dye made my scalp itch for about 18 hrs after application. Took a Benadryl tablet to help with itching. Hair feels great. Nice and soft but due to the reaction to the dye plus the fading around the temples and hairline, I will probably not reorder. 0 of 0 people found this review helpful. Did you? |