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Color Set
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66,489 Verificado Comentarios de clientes |
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HORRIBLE!The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorColor was good but a little reddish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too much dark blonde,My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close. Lillian 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you. |
poor coverage of grayAfter asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFran C: - We are so sorry to hear that your hair Color didn't turn out as expected. We'd love to set things right with you. We have emailed you. |
NopeI only wanted one color for my whole head, they don't listen to me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for me, makes grays look brassyNot for me, makes grays look brassy 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeri - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. We've also emailed you, please check your inbox! |
Not for meI've been coloring my own hair for years. This color was nice but it did not cover my gray all the way. I followed your directions. I will go back to my own hair color. Plus there was way too much waste. I have short hair and I can't justify throwing away the leftovers. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChriss - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Results didn’t cover all greysFollowing the 30 minute directions, the greys did not seem to cover as well as previous applications. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. |
DryLeft my hair dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine: - We are sorry to hear that your hair came out dry after using our products. We have just emailed you to help you further. |
Not color I wantI want more violet and it's not there 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |