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Custom Color Set
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66,489 Verified Client Reviews |
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Greys still there!😡I have tried your product multiple times and my grey still shows after less than 2weeks. I no longer want to spend my money when it's not working for me. Please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
custom colorWhen I recolor my hair , it is always too dark for about the first 7 shampoos. After that It usually lightens up to a more desirable shade. It has not done so this time. It's still too dark. 0 of 0 people found this review helpful. Did you? |
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Rating for eSalonI have used it now for about 3 times, and I personally think it does the same as a boxed hair color. I will be cancelling my account. 0 of 0 people found this review helpful. Did you? |
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Dried my hair ends really bad.This color did not do well on my hair. It really dried it out and is making it break. The color did not last long at all -- my edges are already turning back to gray. I'm disappointed because I really thought it would be a good product. I am currently trying to find a product to add some moisture back to my hair. If you have any recommendations please let me know. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not send. UnsubscribedVery fake looking and tooharshfor my hair. I have unsubscfibed and do not want anymore product and am cancelling any and all orders. Thank you. 0 of 0 people found this review helpful. Did you? |
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Too DarkColor was much darker than expected.. did not match well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJena - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Easy to use. Color turned out great!Not thrilled that the price went up and I was set up on automatic ordering. You have a great product that sells itself so why sneak that in? Otherwise, I would rate higher 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our 50% off discount for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Again, we're sorry for any inconvenience and hope this information is helpful. |
Not blue black, but niceNice dark color, but not really a blue to it. Also, it didn't cover up all the greys and the greys that it did cover up seem as though they are peering through and may start to show as time goes by😕 Hair feels great though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry that you were not totally satisfied with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
1st time member opinionPleased with the cs via email. Did not notice any change to my color like I wanted/requested. It did cover roots & grey well, however color dramatically faded in a week even using color treated shampoo, etc. Modified 2nd color & hope that it works out and doesn't fade..That being said, CS replied in a timely manner & adjusted my color. Great packaging & received it shortly after receiving my shipment email notification.. I only gave 2 star ratings, simply because of how quick color faded and no difference in my color that I wanted.. However, pleased so far with everytging else & willing to give it a go again..The packaging, I give it a 5star.. Personalized, & love all contents inside. Especially the info on instructions & how they tell you on a graph how much color tones that are added in your bottle..I have really long hair & had decent amount of color left in bottle, which is impressive cuz when I bought "box" colors, I would have to buy 2 boxes, spending double the money in order to be able to dye my whole head.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
hair colourthis was my second colour from you but did nt come out as red as the first one i used, plus only one bottle this time whereas my first one had two seperate bottles, one for roots and one for ends. dont think i will use this again now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |