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Custom Color Set
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66,516 Verified Client Reviews |
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Improvement and great customer careThe first time I used this product it made my hair really dry and brittle; which made the color dull. I spoke to my color specialist and he made some adjustments. The adjustments were duly noted. My hair was evenly colored to my specifications and no more dry brittle hair. I really appreciate this company and the support the goes into personalized customer care! 3 of 5 people found this review helpful. Did you? |
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Great hair colourMy hair is naturally auburn. I have just used intense copper...and the colour is fab!! Was worrying that it might be too orange..but not at all. I luv it!! Thank you esalon..will definitely be keeping my 6 weekly order. 0 of 0 people found this review helpful. Did you? |
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always great colourArrives quickly, colour is great, exactly matching my own. Love it 0 of 0 people found this review helpful. Did you? |
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Impressive!Lovely packaging and quality contents. Love the personalised instructions as well. The best thing was the outcome! This is the best and most natural looking colour I have ever used and my hair felt lovely afterwards. Great coverage too. 0 of 0 people found this review helpful. Did you? |
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Amazing colourEasy to apply with simple instructions thus hair colour is the best I've used. The colour was very natural, covered all my gray and lasted 8 weeks plus. 0 of 0 people found this review helpful. Did you? |
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Love love loveI'm so happy with my hair color! Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Love/hate relationship.THE LOVE: The kit was like a personalized gift package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We're thrilled to hear that you're enjoying the customization and packaging. We look forward to our next opportunity to delight you! |
I wanted more golden to go lighter like a bronze instead I got a very dark brownThe color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI was lead to believe this was a service that understood the subtleties of your hair colouring requirements I have just used my first delivery of hair colour and am very disappointed I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!! How come ?.... I thought this was a bespoke hair colouring service I could have got this colour from any old packet from the supermarket I feel ripped off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I'm doneSo this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection! |