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Custom Color Set
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66,489 Verified Client Reviews |
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Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't cover ombreI received a second bottle for my ends to cover ombre but it didn't work :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never receivedI was billed $25 but never received the product I'm very unhappy about that 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is WAYYY Off from what I ordered!The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Saved my hairThe 2 color system, one for roots and one for ends, was exactly what i needed to get my hair the same color from roots tp tip and the overall color is amazing. It looks so natural and isnt drying or breaking. My colourist did a wonderful job picking my custom color and i cant wait to continue using this product. I will never go back to box colors again. 1 of 1 people found this review helpful. Did you? |
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AwesomeYou guys have great customer service and incredible product. Especially for the price! 0 of 0 people found this review helpful. Did you? |
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Bit fiddly but brilliant results.I'm very impressed with my first attempt at using your kit. I had to get my husband to help me but I'm very pleased with the outcome. Love the colour too. 0 of 0 people found this review helpful. Did you? |
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Loved the colorIt was easy to order the color that I like, the product was easy to use and I will recommend esalon to friends and family 0 of 0 people found this review helpful. Did you? |
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LoveI am soooo happy with this color, finally no red when the color is finished. This is EXACTLY the color I have been looking for. Thanks 0 of 0 people found this review helpful. Did you? |
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Great ColorThis is the best. Alix L your colorist is very much to the color I wanted. Thank you esaloon for helping me out with this. The gray is going going gone. I love how the directions and the hair shampoo and conditioner are making my hair look and feel softer. 0 of 0 people found this review helpful. Did you? |