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Custom Color Set
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66,489 Verified Client Reviews |
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Could not get the color I wantedThe service is great with the shipping and auto-renewal, however if you have a specific color in mind you will most likely not get it. I have grays and am only 26, my hair also grows incredibly fast, so touching up my hair can be expensive at the salon. I wanted to try eSalon to help financially, however it changed my original hair color completely. I had medium brown hair to start with and when I did my first color with eSalon it came out really dark (to be somewhat expected)... I knew it would lighten with washes. However, my hair started to have a red tint to it. It would get more orange on the ends as time went on. I use a salon brand sulfate-free shampoo as well. The next two orders I requested a better mixture to combat the redness. My second order did nothing to help my redness and also did not cover any gray. When I asked for adjustments for my third order, I received the same color combination as my first order. Just an endless cycle, and now I have a red tint to my hair that is incredibly hard to get rid of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DESTROYED MY HAIRI used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Have not been disappointed after 18 monthsI have not once been disappointed using Esalon, not once, since I started 18 months ago when I had to downsize and stop going to the salon. Any adjustments to my color, or questions regarding grey coverage have been answered promptly and with great satisfaction. I get comments all the time on how natural my color looks. My sister now uses Esalon and is just as happy. Thank you for making it affordable! 1 of 1 people found this review helpful. Did you? |
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ColorPerfect color 0 of 0 people found this review helpful. Did you? |
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Loved itLoved the color and how easy it was to do. Color didn't fade or turn brassey 0 of 0 people found this review helpful. Did you? |
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ImpressedI was really impressed by the results my hair looks healthy, and the color was perfect just like I imagined it would be! 0 of 0 people found this review helpful. Did you? |
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WonderfulLoved the presentation! 0 of 0 people found this review helpful. Did you? |
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Excellent productsI've used esalon for a couple of years now, Been very pleased with price, product, and quality of how natural my hair looks... I'm a natural red head and as I've aged my hair has become dull, so I just need that slight touch to bring it back to what it was!! 0 of 0 people found this review helpful. Did you? |
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Nice colorLove the way the kit comes specialized with my name on it. Easy instructions to follow. Everything in there you need. Pretty good coverage. Greys still difficult to cover. 0 of 0 people found this review helpful. Did you? |
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super simpleFirst off, i love that everything is personalized and the customer service is great! Secondly, the product does not leave that death of the hair smell when you wash it off. Lastly, the color is beautiful! I am hooked! 0 of 0 people found this review helpful. Did you? |