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Custom Color Set
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66,489 Verified Client Reviews |
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very niceLoved the color 0 of 0 people found this review helpful. Did you? |
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Fixed my brassy messThe color was developed for me that returned my hair to its natural color and more or less erased the brassy mess left behind from traditional box color and hair color removal products. 0 of 0 people found this review helpful. Did you? |
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Love it4 1/2 stars is what I give it. Great color. Easy to apply. It is a little more than i usually spend though 0 of 0 people found this review helpful. Did you? |
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Good colourGood result, but quite hard to add to hair without help from someone 1 of 1 people found this review helpful. Did you? |
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Hair color is different from beforeMy hair dresser noticed that the color i've been receiving lately is different from before. The color is a darker brown and less red. She also noticed the packaging is different from before. Did they do something different to my color? 0 of 0 people found this review helpful. Did you? |
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ZERO STARSI've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough redNeeds more red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color did not matchI will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCasedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Conditions wellLeft my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Finally the perfect color!I have trouble finding a brown that's not too dark or too red. This medium brown with violet is exactly what I wanted. I originally got the dark brown, but I just messaged them asking to make it lighter, and the next box was perfect. I also love that it automatically ships to me when I decide, because I'm always thinking "man, I need to color my hair" and then the kit just shows up! I love this product/service. Never paying $60 for the wrong color at the salon ever again. 0 of 0 people found this review helpful. Did you? |