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Custom Color Set
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66,489 Verified Client Reviews |
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I over processed my endsI haven't done my hair in so long because I got the stuff so early and I had an infection on my scalp. So when we went to do my hair it was so gray and so washed out. the color really stuck in but we had to wash it through to the ends and now it's very very dried out. Help me what can we do?????? I usually go get my hair done but the last time I did she didn't do a very good job. But I can't say we did either it's not your product I know it was just us! I've heard nothing but Raves about your product and I can't wait to try again but my hair just looks all one color and I don't like that too much either. Not your fault, I like high or low lights. Not all one color. But it's fried! We shouldn't have pulled it to the ends so early. 11 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Need a warmer blonde with lighter blonde highlights if possible...not red pleaseI should return this last bottle for a darker warm blonde with a small amount of gold not red highlights...I do not want to use the one sent as it does pull too mush red on back of head roots and crown...sides and frontal areas are still more reddish gold instead of blonde with lighter blonde highlights...what do you suggest? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Worst home dye set I've usedThis was by far the least user friendly home dye set I have used. Firstly the stain protect did absolutely nothing I have stains on ears, behind ears, on my neck and on my forehead. Secondly despite having commented that I have very thick hair didn't receive enough dye to colour all of my hair (I used 2 bottles), fortunately due to greys I started at the front so it isn't too noticeable until I re-dye it. And finally despite patch testing I had an allergic reaction and now have a sore on my temple. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
New formula?The conditioner does not rinse clean. Since the new packaging, the conditioner leaves my hair sticky. The first time, I thought it was my fault so this time I paid attention to making sure I rinsed my hair really well. Same story as before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Custom Color! What else could u ask for ?Custom color is what brought me in and most of you! Price is triple what you pay at the Dept store but that’s typical the cost of anything custom made. Love the fact they give you stain remover, stain guard, trial size quality shampoo and conditioner but two pairs of gloves? I just use one pair and have now amassed a boxful of gloves! I’d rather they give me an extra stain remover as one is never enough and .99 cents for more is overpriced! $30 min for free shipping is better than paying for $6-$7 shipping but their haircare products are already overpriced so that’s where they make extra money out of you there. Wished they can lower their shipping cost fee or reduce the price of their products to make it worth while the $30 min because there’s always tax on top of that and I always end up paying $37+ 1 of 2 people found this review helpful. Did you? |
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The best way to color your hairI know it’s hard to believe, that you can get a superior product in the mail actually E salon provides beautiful color experience for my hair. Never looked so good.Thank you 0 of 0 people found this review helpful. Did you? |
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greatI am happy with my color choice, I got a lot of compliments in my hair. Thank you 0 of 0 people found this review helpful. Did you? |
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Excellent Quality Easy to UseA friend mentioned how much she loved her eSalon hair color so I decided to give it a try. I was very impressed! The specific instructions are easy to follow but I don’t color mine as often as I need to so I put color all the way to the end about 5-10min after I put color on the roots. My hair seems to need more time with color applied all the way to the ends. 0 of 0 people found this review helpful. Did you? |
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Happy!Finally got the right color & covers my gray too! 👍 0 of 0 people found this review helpful. Did you? |
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PerfectColour is very natural and looks good 0 of 0 people found this review helpful. Did you? |