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Custom Color Set
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66,489 Verified Client Reviews |
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Perfect colourThe product was wonderful and matched up perfectly with what I already had. Instructions are clear and all supplies (gloves, brush, etc) are provided. 0 of 0 people found this review helpful. Did you? |
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WowThis kit came professionally packed for only 30 bucks. I am super excited to try your product! So far I am giddy from the box I received! It's beautiful! I want to become a distributor! Oh can I? 0 of 0 people found this review helpful. Did you? |
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Loved itLove the color this time, but it really made my hair feel like straw, even after the conditioner was used, and I haven't colored in awhile or used any products in between, so kind of harsh this time it seems. 0 of 0 people found this review helpful. Did you? |
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Root Lift HairsprayThe root lift is a little too stiff. I didn’t realize it was a hairspray. So between using that and additional all over hairspray (I never use a lot of hairspray, I like a soft hold) if I needed to restyle it was somewhat difficult to comb or pic through my hair. I do admit it did lift where I needed it. 0 of 0 people found this review helpful. Did you? |
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ColorDidn't seem to cover my grey roots as well as it has in the past. :( 0 of 0 people found this review helpful. Did you? |
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PackagingI want to start by saying, I love your product. It's customized, changeable, convenient and easy to use. My only concern is the packaging. I try very hard to recycle as much as possible. I was sad to see that you felt your instructions needed a plastic folder and the two color bottles are nestled in a plastic form that is not recyclable. Thank you for listening. Lorianne Sward 0 of 0 people found this review helpful. Did you? |
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The "colorist" obviously did not read my detailed email instructionsI am completely white/gray, so I need good gray coverage. I wrote an email in detail telling them I was gray. I also wanted a blonde with a mix of level 9 and 10. What was sent was a stock blonde level 10 with bleach. So not only did it bleach what remaining nice color I had, but did not cover the roots. So, with white roots I remain...sad.... I am cancelling my membership as the "colorist" did not pay attention to my detailed description of what I needed. So, I will continue to color my own hair with the way better products from the beauty supply store. Don't know what I was thinking in joining this online supply. Sincerely, Julia 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too maroonThis color was way too maroon and red. I was thinking a hint of reds and this was way too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very disappointedI hate to say this, but I was very disappointed with this very last shipment. I have touted your services to friends and family and Facebook, etc. and have been very pleased with your products up until this point. But this last time you got it very, very wrong! The base color that was used on my roots, etc. was perfect. But the second color sent for my tips was completely off and left my hair with very bright, vivid red tips instead of blending with the rest of my hair. I’m not sure how it was so far off, but it was. As I said, I’ve never had this problem with you before and have always been pleased in the past, but, unfortunately, when it comes to women’s hair, one time wrong is one time too many! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorColor is perfect every time. Didn’t notice anything special about the shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |