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Custom Color Set
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66,489 Verified Client Reviews |
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Fades really quicklyIt’s suppose to be a permanent color but after a couple washes it tends to fade even though my color is black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Light Gold BlondI tried eSalon because I wanted to see if the color would last longer than what I buy at the store and do myself. My goal was to stick to my regular hair color. What I ended up with was a dark beige color. It turned out darker than I have ever been. I didn't like the dry, spongy-feel of my hair that happened with this product. I had to use tons of conditioning spray to get the tangles out. The "good" news is; this color is going no-where. I have even been using harsher shampoos to try rinse it out. eSalon was fun to try even if my experience wasn't 100% great. I think it would be good for people with dark hair because, like I mentioned, the color has great staying power. I just wish there were a lighter blond option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Just ok. Color was not what I was hoping.I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TerribleMy hair was blonde now it grey and it looks dirty and I followed my instructions to the letter my results was not what I was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAriette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!Easy to use... no strong odors... lasting color and shine! 0 of 0 people found this review helpful. Did you? |
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Perfect ColorStephano got this right from the start. He suggested modifications to my original selection and he was right on! I must add that I'm a natural ash blonde and my eSalon color is better than the professionals who have been coloring my grey for 15 years at a far greater cost! I am one satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Great colorHow easy was that, I asked for one shade lighter...it’s a beautiful medium blonde, thanks! 0 of 0 people found this review helpful. Did you? |
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Great colorI have very sensitive skin, but this color was perfect for me. Love the color. 0 of 0 people found this review helpful. Did you? |
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Unbelievable match with just having sent a photo! Red is SO difficult!Thank you so very much for matching my existing color perfectly!!!!! Although I haven't mastered doing it by myself, I enlisted my daughter. I am thrilled with the results. I was just laid off from my job and I can't afford going to the salon at $190 a pop, every 5 weeks. You have helped me tremendously! 0 of 0 people found this review helpful. Did you? |
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Works greatLoved the color! And that it lasts without fading! 0 of 0 people found this review helpful. Did you? |