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Custom Color Set
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66,489 Verified Client Reviews |
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Unbelievable match with just having sent a photo! Red is SO difficult!Thank you so very much for matching my existing color perfectly!!!!! Although I haven't mastered doing it by myself, I enlisted my daughter. I am thrilled with the results. I was just laid off from my job and I can't afford going to the salon at $190 a pop, every 5 weeks. You have helped me tremendously! 0 of 0 people found this review helpful. Did you? |
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Works greatLoved the color! And that it lasts without fading! 0 of 0 people found this review helpful. Did you? |
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Best customer service experience ever!I received my color package and was so disappointed when I opened the kit to begin coloring and found that the developer had somehow leaked and had gotten on all the packaged items in my kit...it had been extremely hot during the time of the delivery and that seemed to have caused the leakage to occur. I called customer service and explained the situation (& had taken photos of the developer etc. uncertain as to what was needed to replace the items). I was so happy with the customer service and their promptness in replacing the kit, I emailed them immediately to thank them. The esalon team had a new replacement kit arrive in two days, which was extremely prompt, they followed up by phone to ensure the kit had arrived without any problems and they adjusted my next scheduled color to arrive based on the replacement they provided and didn’t require that I send the damaged product back, which is rare. Great customer service, Thank you!! 1 of 1 people found this review helpful. Did you? |
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FINALLY!My colorist, Hannah D, gave me the color I didn’t even know I wanted! Last time, I was very disappointed with the brassy color. Hannah toned down the brass and upped the sass! It is a little darker than I wanted, but again, LOVE IT!💕 0 of 0 people found this review helpful. Did you? |
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Horrible serviceI changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't do itThey will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help. |
No show!Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not the correct color for meI wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Demi-Permanent dried my hair outMy hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Finally the Answer.I'm so glad i found you E Salon.I now have a colorist friend who can guide me. no more store with swatches of totally beached out samples dyed to the perfect color that will not be my result. I upload a picture of my cut and color. My new colorist sees me, hears what i want adjusts it FOR ME. If i want to tweak my color i just tell her we work together.The END result IM HAPPY. im set up to have MY COLOR delivered as often and as soon as i want. LOVE LOVE LOVE this whole concept. 2 of 2 people found this review helpful. Did you? |