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Custom Color Set
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66,489 Verified Client Reviews |
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Did Not Cover My GrayDisappointing. Messy and resulted in little noticeable improvement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
ColorI have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair. Please cancel any further shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Something went wrongI followed all the instructions and this was more brown and less reddish brown. So now my hair is brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Root touched upI followed instructions and it didn’t fully cover the gray. I will have to touch up again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Red done RightI'm a natural redhead. The colorist asked questions and used my photos to create my color. It was better than the in salon color and so much more affordable. By bestie applied my color with the kit. Great experience! 1 of 1 people found this review helpful. Did you? |
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LOVE ITone of the best colours i have had for a long time. 0 of 0 people found this review helpful. Did you? |
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EasyEasy to color my hair 0 of 0 people found this review helpful. Did you? |
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Love the colorI requested a slight change in my color and the result was perfect. This is the feature I like best about this brand. It truly is custom made. Gives my hair great body and really appreciate that everything I need is right there in the box. Though it is pricey, I will order again. 0 of 0 people found this review helpful. Did you? |
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Best hair dye I’ve used.Honestly the process and the dye are amazing. I have full grey coverage and a sweet new colour! 0 of 0 people found this review helpful. Did you? |
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Custom color setLove the color. Always covers my gray very happy with my color. 0 of 0 people found this review helpful. Did you? |