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Custom Color Set
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66,516 Verified Client Reviews |
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Very upset customer!!I don't understand why you would ask for any remarks after you place an order because it seems like you ignore them any way. I asked if you could please send me the same thing I purchased in the past and if possible please just add a little more gold highlights and you put more copper in it. I'm very upset because it seems like you didn't even care to pay attention to anything I asked of you. Now I'm stuck with this color that I don't like at all. I can't believe that I trusted you to listen to me. From, Margie Dougherty 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMargie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DID NOT RECEIVE ORDERMy order said it was delivered yesterday, but I have received nothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for reaching out! We are sorry to hear that your color order was not received. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too RedThis was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ugh!!My color was supposed to be light brown. my hair is now dark brown! I could have done better at Rite Aid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
adjustment not goodAfter getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
great colourReally nice shine and highlights in the sun. 0 of 0 people found this review helpful. Did you? |
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Perfect fit!I had my colour adjusted to a softer dark brown with golden undertones and I just love it. It's the perfect colour for me and has given a real boost to my face. It's gentle and warming and perfect for summer. Thank you! 0 of 0 people found this review helpful. Did you? |
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Great resultsI was very pleased. The instructions were clear and easy to follow. The kit included everything I needed. The color turned out just as I expected. (My hair was completely gray to start with.) My hair stylist even commented about how great the color was. I plan to keep using esalon. 0 of 0 people found this review helpful. Did you? |
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Awesome!!!!I was pleased with my custom made hair color!!!! It completely covered my white hairs. I would recommend eSalon to anybody who is looking to color their hair and get great results after doing so. 0 of 0 people found this review helpful. Did you? |
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Dusty Rose!Loved the change up and so glad I did it. Thank you for the convenience, simplicity & elegance of your packaging and your product. Everyone needs a little "me" time and this is the perfect excuse for it. So thank you for this escape and the wonderful results it creates :) 0 of 0 people found this review helpful. Did you? |