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Custom Color Set
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66,489 Verified Client Reviews |
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Gray HairThe color does not work on my gray hairs on the two times I've used your product. I am unhappy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are so sorry to hear that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Custom Hair ColorThe last shipment was way too red and not brown. I had asked for the color to less dark but not red!! The color was HORRIBLE!! I had to buy a root color at CVS to cover the roots!! Please change this formula to be more darker brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Too dark, made hair greasyThe colour came out much darker than that I chose. It also made my hair incredibly greasy, requiring 3 shampoos to get clean. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Way too darkMuch much darker than I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Absolutely the worst experience I have had!The conditioner turned to a glue on my scalp and after over 1.5 hours of trying to rinse it put it is stuck as a glue on my scalp. Over 150 hairs in a clump came out due to it!!!!!! I have to go to salon now to see if they can get the crap off my scalp. A doctor is next for the raw scalp I have from trying to get the conditioner/glue off my scalp. Bald patches now!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color not trueAfter a number of times sending comments about the color being to dark and not enough gold. I have given up on this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2nd color shippedBox arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rebecca, Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams! |
will send you color even when you cancel and keep charging youdidn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up. 0 of 0 people found this review helpful. Did you? |
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Gray Hair DillemaIt’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Silverish BlackHi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |