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Custom Color Set
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66,489 Verified Client Reviews |
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Not the color I ExpectedMy hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorThe color was ok it was a little darker then what i wanted 0 of 0 people found this review helpful. Did you? |
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Didn’t cover all the grey.This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I’m not convincedI’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair product is great but....My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Long thick hairI described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize. |
Too darkHello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I cancelled my account on Nov. 16th.Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help! |
Nice kit...but...Wasn't the shade I was hoping for...I'm hoping they get it right next time. 0 of 0 people found this review helpful. Did you? |
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Haircolor decent but Highlights awfulI've used the haircolor twice and it was good enough. I wasn't blown away by it. However, the Highlighting kit sent was ridiculous. First, the manner in which I am supposed to highlight is tedious. No cap or any way to keep highlighter from the rest of your hair. Just separate it in this oddly instructed ,hard to grasp way.And I am an intelligent person that can understand very intricate instructions on a many manner of subjects. Then when all was said and done the color was wrong all wrong.I'll just go back to my tried and true L'Oreal highlighter. Or an even better idea. Bite the bullet and pay a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We apologize for the disappointing experience you had with our Lightlab. We’ve received your feedback on your recent order. Your colorist will review your comments and adjusted the application for your next highlight kit. If your colorist has any questions, they will reach out to you. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Lightlab kit will be similar to your last one, the results will be lighter than they were before. For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |