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Custom Color Set
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66,489 Verified Client Reviews |
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Grey coverage not completeI purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Wrong colorI don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour adjustWas horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot headedAfter receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out! |
requested trying new highlightI requested trying the highlight system and was told i'd e contacted.... no word 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further! |
way to darkNo glide, just black. Suppose to be dark brown. Not happy looking like a witch. 0 of 0 people found this review helpful. Did you? |
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Too redI received my first kit and tried it. Too much red. So I let them know and they sent me one for free which was very nice! But the 2nd one was again too red. I was trying to go for a darker blonde or light brown. This was auburn. So I gave up. Great idea but it’s too hard to get the right color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. One of our Certified Colorists will be reaching out to work on adjusting your formulation, and getting you the color you were dreaming of. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color-- absolutely NO staying powerThis color was the dream-- at first. The shade was perfect, the application was easy, and it came in a timely manner. But after washing my hair only 3 times (with color-care shampoo), the color was mostly washed out. I canceled immediately. I really wish this could have worked out, but I can't afford to dye my hair weekly (nor would my hair survive the trauma). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to get you better coverage! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Still Needs AdjustmentA previous adjustment lightened it sufficiently but now it has too much brass. Cool it a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIra - We're sorry this color was a little bit too brassy. Your colorist is working on your formula to provide you with the shade you want and counter any brassy tones. We look forward to hearing how you love your new custom color! |
I was not impressedMy hair is still red. In not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced warmth. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |