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Custom Color Set
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66,489 Verified Client Reviews |
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I cancelled my account on Nov. 16th.Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help! |
Nice kit...but...Wasn't the shade I was hoping for...I'm hoping they get it right next time. 0 of 0 people found this review helpful. Did you? |
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Haircolor decent but Highlights awfulI've used the haircolor twice and it was good enough. I wasn't blown away by it. However, the Highlighting kit sent was ridiculous. First, the manner in which I am supposed to highlight is tedious. No cap or any way to keep highlighter from the rest of your hair. Just separate it in this oddly instructed ,hard to grasp way.And I am an intelligent person that can understand very intricate instructions on a many manner of subjects. Then when all was said and done the color was wrong all wrong.I'll just go back to my tried and true L'Oreal highlighter. Or an even better idea. Bite the bullet and pay a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We apologize for the disappointing experience you had with our Lightlab. We’ve received your feedback on your recent order. Your colorist will review your comments and adjusted the application for your next highlight kit. If your colorist has any questions, they will reach out to you. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Lightlab kit will be similar to your last one, the results will be lighter than they were before. For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Hated itThis was absolutely the wrong color and my hair felt like straw after using it.? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair felt straw after your color application and that your color didn't come out as expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. Again, we apologize that you were unhappy with your experience. |
Doesn’t cover graysSo bummed. This color faded in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Wrong item sentThey sent me the wrong item and when refunding it they wouldn’t reimburse for shipping. I refuse to order from them again but now I am stuck getting emails nonstop from them and multiple times tried to unsubscribe but cannot get my email removed. They are Awful!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize for any confusion regarding your account. When you spoke with our representative, we offered to send you an adjusted color at no charge or you could return the package and be refunded for the price of the color, less shipping. We see that you've already spoken with one of our representatives, who has help you resolve the situation and unsubscribe from our promotional emails. We're glad we were able to help. |
Hair colorSince my first shipment the color hasn't been quite right. And it takes a lot to wash this stuff out. My hair feels like lard is in it and need to wash 2-3 times. I'm not happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We sincerely apologize that your color came out other than expected, and appreciate you taking the time to share your feedback. We are happy to help. To help avoid the issue of the hair color being hard to rinse out in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. Again, we apologize for any dissatisfaction with your color. We hope you consider using our service again in the future. |
Worst color experience EVER!!Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Excessive shedding since coloringMy hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
AWFULDid not like product and now I cannot delete my account! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience. |