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Custom Color Set
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66,516 Verified Client Reviews |
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MIXTURE SEEMED OFFMy last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Dried hair and barely any coverageI followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Guaranteed to destroy your hairI cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon. If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product. UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic. Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review. 0 of 0 people found this review helpful. Did you? |
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DisappointedThe first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information. |
Color faded, head developed soreness after skin test was clear.Love the packaging, and thought that a lot of time and quality went into the packaging, however my head was really sore the next almost two weeks after dyeing came in contact with my scalp. I tested it on my wrist and had no problems, but my head was sore and felt black and blue for quite some time and I broke out with a few little tiny sores. When contacted the company they immediately gave me all my money back, and I cancel future orders. Could just be me, but I've never had a reaction to any of the department store dyes or other dyes beauticians use. But the company in general offers a lot of extras and time and quality in remainder of products. 1 of 1 people found this review helpful. Did you? |
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seems to waste so much of the color creamhaven't done my own color in many years - seemed more complicated than I remember. the color was not bad but I want to get an over the counter brand and compare. 0 of 0 people found this review helpful. Did you? |
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It turned my roots orangey and my ends mustardy yellow...I was just trying to blend my level 8 blonde roots with my lighter, highlighted blonde hair. I tried the demi-color that was recommended, along with a color-fill. I think because the fill was a warm fill color, it lightened my roots to a red, while the ends ended up a mustardy color. Anyhow, I ended up going to the salon to have it fixed. I have brunette friends who have tried e-salon and loved it but, I don't think it works well with blondes. Wouldn't recommend for the latter. Had to hide under a hat for 3 days until I could get into see my stylist! ;( 0 of 0 people found this review helpful. Did you? |
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Not satisfied with color that was chosen for me.I would like a refund and please take me off your revolving order.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meColor is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Nice Color but not for White Hair CoverageMy colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |