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Custom Color Set
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66,516 Verified Client Reviews |
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HorribleThis is the first time my hair came out like crap. Been doing this for some time never happened before had to wash my hair 6 times to get the sticky, dirty greasy out 0 of 0 people found this review helpful. Did you? |
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It's okI want it to be a brighter red I keep asking for a brighter red and I have not gotten it yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help! |
Beautiful ColorI love the color, the depth and richness. My problem is when I wash it out. I have to shampoo 2-3 times in order to get all the product out. I find it very frustrating, but the color is so much better than the store box. 0 of 0 people found this review helpful. Did you? |
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Pretty close to amazing, but some flawsThe process of coloring my hair was painless. The directions were really easy to follow. My hair still feels really soft after coloring. However, I know this isn't a perfect science and all hair is different, but the end result was really NOTHING like I asked for. And my colorist never spoke to me or asked any questions before sending the color. I realize my request might not have been feasible, but I should have been told that before the color was sent so I could modify it and not be disappointed that it came out so different. That being said, the color I've ended up with I do like. It is just darker than I was hoping, and my roots are brassy (immediately after coloring). I will try one more time, but if I don't get more feedback and interaction with a colorist, it will likely be the last time I use eSalon. 0 of 0 people found this review helpful. Did you? |
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Worse Experience EverDid not find information, instructions or labeling pertinent to my situation. Waste of money. Messy & disastrous! 0 of 0 people found this review helpful. Did you? |
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Disappointing for the first time everI have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color didn't hold/coverDidn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
NOT GOOD WITES COVERIt do not cover my wite hair completely that's why I cancel my membership 0 of 0 people found this review helpful. Did you? |
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Asked for lighter got darkerAsked for lighter turn to be darker 0 of 0 people found this review helpful. Did you? |
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ColorHi, this was the second time my color didn’t seem great. It’s lighter and lighter with no blue tone in it at all. I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again. I understand mistakes can happen , admit them though. Not each of your colorist it’s paying attention to what customers wants Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with, Thank you Andrea Walsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |