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Custom Color Set
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66,489 Verified Client Reviews |
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Great colorGreat color except the grey roots were copper and the rest mahogany red. Add more red to the root color so roots are not orange and the rest red and will be good. Love the mohagany red 0 of 0 people found this review helpful. Did you? |
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Custom ColorThe color is exactly what I wanted. It covered up most of my gray hair and evened out the overall color of my hair, bringing out the highlights. Thank you! 1 of 1 people found this review helpful. Did you? |
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Did not cover grayI have grays around my forehead and my biggest issue is covering them. Well this didn’t work either. And my hair has a very red tint to it when the color was brunette. I can get the exact same result for half the price at the drug store. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t really cover my greys and I have dark hairIt hardly covered my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! I'm so sorry to hear it didn't cover your greys. Please check your emails, we got back to you to help you further. |
My hair came out blackI was hoping for cherry brunette hair bits pretty much just black with sort of purplish black roots. It’s much darker than I’d hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I LOVE my color.Besides loving my color, the staff is so helpful! 1 of 1 people found this review helpful. Did you? |
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Loved itOMG!! I finally used my product and I just loved it! The color is great. It's reminded me of when I got married. Thank you esalon for getting it right 👍🏾 1 of 1 people found this review helpful. Did you? |
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Not happyWas not happy with the colour seems to have changed to more copper and sending just one bottle does not cover my hair which is very long so I now have two different colours 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ione! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
AwfulI finally got round to using this, I need someone to help me so had to wait until someone was available. It has only covered some of the greys, the ones at my parting are still very much grey. It has not changed the colour on my lengths at all. I ordered a chocolate brown, but my hair has the same reddish brown it had before. My hair feels like straw. I won't be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amy! I'm so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Thank you for completely ruining my hair color!Dear eSalon Team, Are you kidding me?! Thank you for completely ruining my hair color! Despite my clear instructions by sharing the shade numbers from my hairstylist and the two pictures I sent, you somehow managed to send me colors that are TWO SHADES DARKER than what I requested. Do you have any idea how infuriating this is?! I've spent MONTHS working with my stylist to get my hair to the perfect shade, and your incompetence has destroyed it in just ONE HOUR. I demand the following: - A FULL REFUND for the incorrect order immediately. - A REPLACEMENT COLOR that matches my original request, so I can try to fix this disaster and get my hair back to its previous shade. Sincerely, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarijana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |