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Custom Color Set
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66,516 Verified Client Reviews |
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Didn't cover the grey rootsFollowed instructions and roots are different color than rest of hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageDoes not cover grays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AwfulLiterally the worst hair dye I've ever had. Including the ones from superdrug. My roots and ends are different colours! I asked for a refund and got hair credits for next time which I won't be using because the quality of this product is so bad! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlie! We are so sorry to hear that the hair color didn't meet your expectations. WE'd love to review your formula to offer you a solution. Please check your emails, we've just contacted you. Have a great day! |
Giving it one more try.Didn’t completely cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded very quicklyColor faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color. The color itself was lovely. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DryMy hairs star bing to dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXochilt - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't hold in color very long and not enough shineI used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not greatI've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out more pinkLooked like a faded pink/red, not copper :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still too brassyI have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve. I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products. The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you. |